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Privacy Policy


Carefully read our privacy policy and learn about the practices in terms of protecting the personal data and information we collect, how we do it and for what purposes we use it, to whom it is disclosed, how it is saved and how to access your personal data. we have.


SIERRA MÓVEIS reserves the right to modify this Privacy Policy, when adaptation is necessary, due to a legal or technological change, or just to reflect certain changes made to our website. Any updates to our Privacy Policy will be posted on this page. By continuing to use our website after any changes have been made, you consent to our use of your data as set out in the new Privacy Policy.


We may collect certain personal data from users of our website, including your name, postal address, telephone number, email address, cell phone number.

We also collect certain electronic data generated by your computer whenever you interact with our website.


We collect personal and electronic data for the following reasons:

• To understand your needs and provide you with quality services (for example, to help us conduct efficient transactions, offer the services or products you purchased through our website).

• To create, maintain, manage, market and provide products and services on our website.

• To organize contests or other promotional activities.

• To provide you with the latest information about our park, including our attractions, products, services, programs and promotions.


We receive and may store any personal data that the user enters on our website. For example, we collect the personal data that the user provides when purchasing tickets or other products, when registering on our website, when sending us an email or calling us, participating in competitions or subscribing to SIERRA MÓVEIS newsletters.


Whenever you visit certain pages of our website, our servers send "cookies". Cookies are alphanumeric identifiers transferred to your computer's hard drive through your web browser. Our servers also record your IP address (IP stands for Internet Protocol, a number used to locate you in cyberspace). These electronic personal data are transmitted to us automatically.


Cookies are stored for a limited period of time on your hard drive. Cookies allow us to retain important information regarding your use of our website, including the date of your last visit, pages visited, files downloaded and the type of web browser used. Generally speaking, cookies help us to determine the number of people who visit our website and the frequency of their visits. They also allow us to customize content, respond to user requests for products and services and keep you informed about new products. In this way, we can improve our website and the available services.


If you do not wish to receive cookies, the "help" function in the toolbar found in most web browsers will tell you how to prevent your browser from accepting new cookies, how to make it notify you whenever you receive new cookies and how to completely disable cookies.



Cookies allow you to take full advantage of the most important functions on our website, so we recommend that you leave them enabled.


We use personal data collected through our website to respond to your requests regarding certain services, to help us carry out transactions efficiently, to send order confirmations  and/or other products and/or services ordered or purchased through this site. We keep personal data only as long as necessary or useful, or if required by law. We have also created policies for the conservation and destruction of personal data whose conservation is not required by law.

We may use your IP address and email address for a variety of purposes, including:

• To have an estimate of the number of people from certain regions or countries who have visited our website;
To solve problems related to Internet services indicated by our users or responsible for information technologies; or
• To send you information and updates on activities, benefits, promotional offers, products and services offered by SIERRA MÓVEIS.

User Content License

By sending, publishing or displaying content (photos, videos, comments, etc.), the user grants SIERRA MÓVEIS an irrevocable, perpetual, worldwide, royalty-free and non-exclusive license to reproduce, adapt, modify, translate, publish, distribute publicly, publicly display. This license extends to any of the companies associated with these companies or with whom they negotiate, third parties of interest to them.

SIERRA MÓVEIS reserves the right to pre-select, review, tag, filter, modify, refuse or remove any or all content received.


For any further clarifications regarding our Privacy Policy and the treatment we give to the information we collect, please contact us by email

We respect the privacy of users who access our website. Any information collected about you will be used to perform any services you have requested. Your data will be treated in accordance with the relevant regulations in Brazil. Your information will not be disclosed to anyone outside of SIERRA MÓVEIS.


As a practical procedure, we make available to the customer how personal information is obtained, ways of using personal information and ways of storing and protecting personal information. It should be noted that this measure may be changed at any time, becoming the new version valid, in such a way that the customer, when browsing our website, declares to be aware of and in accordance with the measures adopted in this law.


The data controller for the purposes of this Privacy Policy is Sierra Móveis Ltda, registered under CNPJ nº 92.726.785/0001-00 with address at Av. do Trabalhador, nº 1140, in the city of GRAMADO-RS.


We protect data in accordance with Law No. 13,709/2018 (“Personal Data Protection Law”). SIERRA MÓVEIS' operations depend on a computer network, dedicated and cloud servers and other infrastructure and information technologies, including, but not limited to, the use of third-party service providers and SAAS tools - Software as a Service.

The information obtained is protected with physical, technical and administrative security measures to reduce risks of loss, misuse and unauthorized access, disclosure and alteration, such as firewalls and data encryption, physical access controls to data centers, in addition to controls authorization to access information.


What are cookies?

They are small data files that are placed on your computer or device, when you access our website or that of some contractors of our services, for the purpose of monitoring behavior, directing advertising campaigns, developing and applying security features and anti-fraud acts, among other possible uses.

We collect and store, through Cookies, information sent by Internet users' computer, cell phone or other access device. The information collected is, for example, the following: data on the pages accessed, IP address, ID or identifier of the device, type of device, geolocation information, computer and connection information, mobile network information, statistics on pages visited, traffic to and from the websites, referring URL, advertising data, standard web log data and other information. With regard to information obtained through applications and/or “sites” installed and/or accessed through mobile applications, SIERRA MÓVEIS  may receive information about the customer's location and about their device, including a unique identifier for their device. Most mobile devices allow you to control or disable location services through the device's own configuration menu;

We automatically collect and store anonymous information through pixel tags, “Flash cookies” or other local storage provided by the browser or applications;

We store the information provided by users through Cookies when contracting services offered by SIERRA MÓVEIS, whether through an online form, information added or updated in the Internet user's account, discussions in communities, chats or resolution of disputes in which, for some reason, way, the Internet user is involved. This information consists, basically and by way of example, of name, address, telephone, e-mail, declared financial data, RG, CPF;


We store information provided by the customer in contacts made with the support team and in surveys, storage;

We obtain and store information obtained from commercial partners, such as, for example, risk analysis companies, spam monitoring companies or companies that provide services integrated to our park;

We may obtain information stored by third parties, such as social media sites, with the user's consent.

We have links to other sites, which, in our view, may contain useful information/tools for our visitors. Our privacy policy does not apply to third party websites. If you visit another site from ours, you should read their privacy policy. We are not responsible for the privacy policy or content present on these sites.

How the collected information is used:

We declare that the information acquired is used as follows:

1. Enable the provision and improvement of our services;

2. Enable the receipt of payments due for contracted services;

3. Verify the identity of customers;

4. Troubleshoot;

5. Manage risks or attempt to detect, prevent and/or remedy fraud or other potentially prohibited or illegal activities;

6. Detect, prevent or remedy violations of applicable policies or contracts;

7. Manage and protect our information technology infrastructure;

8. Provide you with targeted advertising and marketing, service update notifications and send you promotional offers based on your communication preferences;

9. Perform credit and solvency checks, compare information for accuracy and verify with third parties;

10. Comply with the guidelines of the Marco Civil da Internet, keeping records of connection and access to applications;


The Customer may at any time:

1. Request to be excluded from our e-mail marketing relationship, so that it stops being communicated about events and promotions;


2. Disable Cookies if your browser or add-on allows it, except in cases where Cookies are necessary to guarantee the quality of service provision. Remember that refusing Cookies may interfere with your use of the website and services;


3. Review and edit your personal information at any time by requesting support;


4. Request deletion of your data.


The person in charge of data protection is the person chosen to act as a communication channel between the controller, the data subjects and the National Data Protection Authority (ANPD), when it is formalized.


If you have any questions, please contact us at:

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